Integrated. Automated. Easy.
It’s free to send an invoice to collections with Kravia. We get paid through fees and interest added to the invoice during the process. Costs may occur with legal collection and surveillance, but this applies only to a small percentage of cases and happens at least 3 months after the due date.
We know it’s not always easy to pay. Log into “My Page” to apply for a deferral or payment plan. We’re here to help.
We understand that paying a claim can be difficult. Our goal is to find a solution that works for all parties involved. In most cases, it’s possible to arrange a deferred payment or a payment plan. You can start the process by logging into “My Page” and applying for a deferral or installment plan.
If you’ve received a debt collection letter for a product or service you bought but didn’t pay for on time, it’s best to pay it as soon as possible. The easiest way is to log in to “My Page” and use the payment information there. You can also notify us if you can’t pay now or if you disagree with the claim.
Yes, you have full control. You can pause or stop a case at any time – either in your accounting system or in the Kravia portal. Flexibility is part of our solution. If a case is withdrawn late in the process there could be costs involved.
If you dispute the whole claim, parts of the claim or did not purchase the product/service, you should report this on “My Page” as soon as possible. Explain why you disagree and whether you’ve contacted the seller/creditor. We will pause the collection process after we hear from you and will get back in touch once we’ve talked to the seller/creditor. If you only disagree with parts of the claim, please pay the part you agree with.
This is the public agency that handles forced collection if an invoice isn’t paid. This could include wage deductions or forced sale of assets. The authority gets involved only after all other solutions have been tried.
This is an interest you must pay if you haven’t paid on time. The interest rate is set and updated by the authorities every six months.
These are fees added when you don’t pay by the due date. The amount is determined and regulated by the authorities.
Legal costs are fees for having a collection case processed by the authorities. These are added to your outstanding amount in accordance with the law, and only apply if your case proceeds to legal collection.
If you’ve received a letter/claim, we recommend contacting us via “My Page.” There you can also dispute the claim or request a payment plan. If you're the creditor (you own the claim), we recommend logging into the Kravia portal for faster help. You can also call or email our customer service.
A case enters “monitoring” when the invoice hasn’t been paid despite several reminders and actions. Usually, this happens about 3 months after the due date. Kravia will then periodically check the customer’s finances and try to collect. The duration can vary greatly.
You get status updates directly in your accounting system. If you want an overview across clients or systems – or more detailed insights – you can manage all cases in the Kravia portal.
Once your payment is registered, your case will be updated. If the full amount is paid, the case will be closed. If only a part of the full amount is paid, we’ll continue follow-up for the rest. You can track what remains on “My Page” and contact us for help or to set up a payment plan.
We combine technology with real people. A dedicated case handler team follows up on each case with respect, flexibility, and understanding. Our goal is to find solutions that work and maintain your good relationship with the customer.
No, it’s free to use Kravia – as long as the case is resolved before legal action is taken or the case is put under surveillance. Most cases are resolved long before that. We make money from fees and interest added to the invoice, paid by the end customer.
Since Kravia integrates with your accounting system, claims can be sent automatically when invoices are overdue – no extra steps needed. Or, you can choose to do it manually. After you send an invoice to Kravia, we handle everything with the customer. You save time and ensure a smooth process.
We’re already integrated with your system. You can get started in minutes. Contact us and we’ll help – onboarding takes a maximum of 2 minutes.
To pay, just log in to “My Page” using your case number to find the payment details. You can choose to pay part or all of the amount now. If you pay the full amount, the case will be closed and any payment remark will be deleted.