Let's get this sorted.
Getting a collection notice can feel stressful. It doesn't have to be. Here's exactly what it means and how to resolve it.
An example of how your claim appears in My Page
Make sure your claim is from Kravia
Letters and notices from us always carry the same identifiers. If the claim you received is from a different company, you'll need to contact them directly, using the details on your letter.
Resolved in three simple steps
- Step 1
Find your case number
It's on the letter, SMS or email you received from Kravia.
- Step 2
Log in to My Page
Use your case number to open your claim and see the payment details.
- Step 3
Pay, defer, or object
Pay all or part now, apply for more time, or raise an objection, whatever fits your situation.
We are Kravia
A licensed debt-collection company that helps people resolve unpaid invoices: calmly, fairly, and securely.
Licensed and supervised · Secure payments · GDPR-compliant
Common questions
If it's for something you bought but didn't pay for on time, it's best to pay as soon as possible. The easiest way is to log in to My Page and use the payment details there. You can also let us know if you can't pay right now, or if you disagree with the claim.
Log in to My Page with your case number to find the payment details. You can pay part or all of the amount. If you pay the full amount, the case is closed and any payment remark is deleted.
We know it's not always easy to pay. Log in to My Page to apply for a deferral or a payment plan, we're here to help.
If you dispute all or part of the claim, or didn't purchase the product or service, report it on My Page as soon as possible. Explain why you disagree and whether you've contacted the seller. We pause the collection process after we hear from you and get back in touch once we've spoken with the seller. If you only disagree with part of the claim, please pay the part you agree with.